Mall of the Emirates

Mall of the Emirates is one of the most trusted and premium retail destinations in the region, and Evolution 2015 enables us to expand and enhance the experience that we offer to our guests and retail partners by innovating, maximizing our offer and delivering a consistently superlative experience.
Dimitri Vazelakis
Executive Managing Director, Shopping Malls for Majid Al Futtaim Properties


The challenge

Mall of the Emirates, which welcomes 45 million visitors per year, is one of the most productive shopping malls in the world, as measured by its earnings per square meter As it has witnessed consistent footfall growth and impressive demand from retailers, it is absolutely crucial for the mall management that security and comfort are guaranteed at all times The shopping mall is independent from any district cooling and relies on its chiller plant for the production of all chilled water necessary to maintain the right comfort conditions throughout the year.

Enova’s solution

Building Energy Efficiency Services (BEES - Performance): Enova has been supporting Mall of the Emirates since the pre-opening, first as a consultant for the implementation of Operation and Maintenance, then as the service provider for Facilities Energy Management operations.

Since the Mall’s opening in 2005 Enova has assumed responsibility for the operations and maintenance of all HVAC equipment, including the 20,000 TR chiller plant, cooling infrastructure, mechanical refrigeration equipment, along with electrical systems and water distribution We also manage specialized subcontractors delivering services such as Fire Alarm Systems, Vertical Transportation, Automated Doors, BMS, CCTV.

Since 2015 a new Performance Management System has been implemented, relying on the handheld devices used by the supervisors and technicians, increasing reactivity and performance Enova also implemented energy conservation measures and now monitors the mall’s performance through Hubgrade, its Smart Monitoring Centre.


The benefits

The continuous support brought by Enova to Mall of the Emirates has always guaranteed seamless operations from the construction phase into the commercial activity of the mall, and over the subsequent expansions, including the latest one Evolution 2015.

With the new performance management system, the mall management has full visibility on the performance of the teams and on the achievement of agreed service levels, as measured by a list of KPIs applied both to Enova and our subcontractors. For the mall, this realistic approach of Facilities Energy Management translates into:

  • Improved profitability
  • Increased competitiveness
  • Reduced risk profile
  • Greater sustainability of services assets
  • Enhanced positive image


It enables Mall of the Emirates not only to benefit from being positioned as a leader in delivering low carbon footprint infrastructures but also communicate on financial, environmental and social KPIs placing them in line with the UAE’s Energy Efficiency Strategy.



A regional first in solar retrofitting - in May 2018, Enova and Mall of the Emirates unveil the award-winning rooftop carpark solar PV plant, bringing AED 1.4 Million annual savings. A total of 7,291 photovoltaic panels were fitted to 1,068 carports. Spanning over 11,996 sqm, the plant is equivalent to the size of nearly two football fields. The work was completed in 10 weeks and the shopping centre remained fully operational throughout, resulting in minimal disruption to customers at one of the UAE’s busiest malls.

Mall of the Emirates Case Study (210.35 KB)

1,000 assets registered

20 minutes
response time

1 million
yearly footfall